Delivery

Free UK Delivery on all orders over £50
Free Europe (EU) Delivery - on all orders over £100
UK Customers - Order by Sunday 16 December 2018 to ensure delivery for Christmas.

Delivery charges are based on the dimensions and the value of your order and your delivery address in the world.

Order ValueUKEurope (EU)Rest of the World
£0.00 - £30.00 £3.95 £7.95 £12.95
£30.01 - £50.00 £4.95 £14.95 £24.95
£50.01 - £100 FREE £24.95 £39.95
£100.01+ FREE FREE £49.95

Prices are based on a multiple courier system, IWM will determine the courier or postal service used.

Europe is 27 European Union countries, non EU member European countries are included in Rest of the World

Courier Services

IWM uses a multi courier system to provide the delivery of your ordered item(s). IWM currently use the following services: Royal Mail, Parcelforce and DPD.

Some high value items such as jewellery, homewares and leather goods will be only be sent by a tracked courier.  IWM may also supply your email to our courier providers to enable you as the customer to track your order, and to provide you with further options to receive your delivery.  Your email will not be used for any other purpose other than to arrange and track your delivery by the courier provider, please see Privacy Policy for further details.

Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rest solely with you and the Imperial War Museum has no control or liability for them.

Despatch

UK Customers - Order by Sunday 16 December 2018 to ensure delivery for Christmas. Please note, final date for orders being despatched is 21 December. Our warehouse will re-open 27 December.

The Online Shop Office will be closed 21 Dec 2018 - 2 Jan 2019.  Please email and we will respond from 2 Jan.

We will endeavour to despatch your goods within 5 working days (Mon-Fri), provided the goods are in stock at our Distribution Centre.  
•    UK customers: You should expect to receive your goods within 7 – 10 working days of the date of placing your order.  
•    Europe and the rest of the world customers: You should expect to receive your goods within 10 – 14 working days of the date of placing your order.  

On occasions it may be necessary for us to obtain goods from one of our shops, which may extend the delivery time. In these instances, we will notify you by email. Where a product is held in stock at our supplier’s, we will arrange for this to be sent directly from the supplier. These will be subject to a maximum of 28 days delivery. These exceptions are stated in the relevant product description.

If the goods are out of stock, we will contact you to advise the approximate date we expect to receive the goods at our Distribution Centre. If you do not wish to proceed with the order at this point, please follow our cancellation terms.

Please note we currently do not offer collection from our stores.