Coronavirus (COVID-19) Frequently Asked Questions


Can I still place online orders for delivery?

A: Yes, while our museums are shut, our supply chains and distribution network currently remain active and our Online Shop and IWM Prints are fully operational.

 

Q: What if I am self isolating or do not wish to come into contact with a delivery driver?

A: Our couriers have said that they will be not be handing over their devices to capture electronic signatures. Drivers will instead log customer details on their behalf on delivery as proof of delivery.

 

Q: Are deliveries of parcels running on time?

A: IWM will continue to send parcels to affected areas. However, attempts to limit the spread of the coronavirus by our couriers could unfortunately result in delivery delays for some of our services to these locations.

 

Q: How do I return a product if I’m self-isolating?

A: We will extend our returns period for anyone self-isolating as long as the item meets the other terms of our returns policy.

 

Q: Still need help?

A: Our customer services team are still operational and can be contacted through the following page: https://www.iwm.org.uk/contact-us